Description
Too often, contracts go awry because of poor management, lack of communication and failure to address contract difficulties head on. This one-day course will explore these stumbling blocks in depth and will provide participants with the confidence and proven techniques to anticipate and properly mitigate common problems before they arise, and to effectively handle issues that do emerge.
Topics
- Relationship management and communications
- Handling vendor complaints
- Setting performance expectations
- Drafting and invoking key contract terms
- Ongoing contract evaluation and monitoring
- Moving towards termination
- Post contract evaluation
- Capturing lessons learned for incorporation into the next contract process
Learning Objectives
- Define the carrot and stick model and how to use incentives and rewards to drive performance
- Learn how to handle vendor complaints and debriefings
- Understand how to conduct formal contract evaluations intermittently throughout the contract cycle
- Demonstrate how to set performance expectations and draft contract language to include key performance indicators (KPIs)
- Demonstrate how to incorporate dispute resolution procedures into contract documents
- Demonstrate techniques to address performance issues without terminating the contract
- Learn how to use post-contract evaluations to help draft future solicitation processes
Expected Outcomes
Participants will learn how to manage performance while maintaining effective relationships with contractors and suppliers to ensure best value for your contracting dollars.
Learning Methods
Pre-reading, lecture and PowerPoint presentation, facilitated discussions, case study examples, group exercises and scenario-based learning.
Complimentary Courses
- Introduction to Competitive Contracting for Buyers
- Best Practices in Competitive Contacting OR How to Avoid Service Contract Disasters
- How to Negotiate and Resolve Contact Disputes
