Description
This two-day, interactive classroom session will give you the skills and knowledge you need to effectively manage your contracts and handle any performance or other issue that comes up. You will learn how to invoke contract remedies with minimal disruption to the contract deliverables and outcomes, and handle potential contract extensions, modifications and renewals so that they do not create policy, legal or other risks for your organization. This session also explores the key legal and practical considerations for moving towards termination and transition to a new contractor or service provider. You will learn how to analyze, evaluate and document contract performance, and how to ensure your file documentation provides a clear snapshot of how the contract unfolded and how any disputes or issues were resolved. As a final step in the process, you will learn the importance of conducting some level of post-contract evaluation and internal team debriefing, so that you can capture the lessons learned from this contract and incorporate them into the planning phase for your next contract or project.
Topics
- Ethical and professional conduct, managing vendor relationships
- Effective communication strategies, interest-based negotiation principles
- Invoking alternative dispute resolution (ADR) mechanisms such as mediation and arbitration
- Managing measurable contract monitoring plans to ensure goods/ services are delivered in accordance with contract
- Ongoing risk management: anticipate, track, address and monitor
- Management of agreement, progress reports, performance records
- Evaluating deliverables and outcomes against contract requirements
- Negotiating and drafting change orders, amendments and contract modifications while understanding the implications of each
- Timing of payments, release of financial guarantees, holdbacks
- Management of contract performance (positive and negative), handling performance issues, conducting root cause analysis
- Governance provisions, when and how to escalate, invoke, take corrective action
- Managing contract closure and corporate reporting
- Handling contract transition, phased termination and termination procedures
- Conducting internal team debriefing and capturing lessons learned for next procurement cycle
Learning Objectives
- Understand the importance of managing vendor relationships and how to apply the win/win approach to your discussions
- Learn how to develop a contract monitoring plan
- Demonstrate how to conduct ongoing risk assessment throughout the contract term
- Define contract governance and identify escalation provisions
- Recognize common performance issues and provide remedies/incentives that can be used to help address these issues
- Understand how to capture ideas for continuous improvement through post-contract evaluation
- Define proper file retention and reporting requirements
Expected Outcomes
Upon completion of this course, participants will have the necessary knowledge and tools for the managing and evaluation phase of the procurement and contract management cycle. They will develop techniques to effectively manage ongoing contracts and sustain positive relationships with service providers and contractors. Lessons learned through post-contract evaluation will help participants to identify areas for improvement and changes needed to processes and documents before their next procurement.
Learning Methods
Pre-reading, pre- and post-course assessments, lecture and PowerPoint presentation, facilitated discussions, case study examples, group exercises and scenario-based learning.
Pre-requisite or Also Recommended Courses
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