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National Education Consulting Inc.
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How to Avoid Service Contract Disasters

a one-day seminar (formerly "Buying Results")

This information-packed one-day seminar is for top-level managers who have responsibility for outside service delivery. The seminar focuses on managing service levels with contractors who have already been selected via competitive procurement or direct award.

If you are involved in complex long-term service contracts and you require advanced service management skills, see our 2-day version.

If your service contracts tend to be shorter term or you are new to managing service contracts, this course is for you.

Managing Contractors - Not Employees

Times have changed, and so has the business environment. Organizations have gone through down-sizing, and re-engineering. Now, managers spend more time dealing with outside suppliers, contractors, and providers than with employees.

Consulting to Janitorial

Blue collar, white collar, silk collar, no collar. From accounting to forestry, from legal to software programming, private sector and public sector now rely heavily upon service contracts. Many are consulting and professional services, involving issues of perform-ance, ownership, copyright, confidentiality, trademarks, insider information and quality.

Survival Depends Upon Outsiders

Service contracts are behind the scenes, at the maintenance and operational level. But just as many provide critical support for highly visible functions while supplying expertise, information and know-how not available inside the organization.

 

Buy Results - Not Just Time

Regardless of the specific services, you should be contracting for results in every service contract. Yet many consultants still bill on an hourly or daily rate without clear linkage to results. Many outmoded contracts don't make the outside provider accountable for performance. Worse yet, many managers don't use contract incentives and remedies to get the right quality.

What is Service Management?

Your new role goes well beyond simple contract administration, and now covers:
  • Planning with users to identify needs
  • Handling processes like EOI, RFI, RFQ, and RFPs
  • Negotiating with the top-rated provider
  • Translating user needs into service agreements
  • Setting incentives and remedies
  • Motivating suppliers to improve and innovate
  • Monitoring performance and getting maximum value
  • Dealing with staff changes, exiting a relationship, and disputes with providers
  • Evaluating results and outcomes

 

seminar topics

order seminar materials

(next session to be announced)

 

  

This seminar is also available in-house.

National Education Consulting Inc.
#2305 - 4464 Markham Street, Vancouver Island Technology Park, Victoria, BC V8Z 7X8
Tel: (250) 370-0041 * Fax: (250) 370-0042 * E-mail: inquiries@neci-legaledge.com

This page last updated Jul 05, 2004