|
|
|
Advanced Contract Management:
How to Avoid Service Contract Disasters
(two-day version)
If you are involved in complex long-term service contracts and you require advanced service management skills, this course is for you. If your service contracts tend to be shorter term or you are new to managing service contracts, see our one day version.
Most versions of this course are customized for the B.C. government and public sector. We also offer it as Managing Service Providers with examples and policies customized for the Ontario government, and on request we can present it for the private sector.
Managing Contractors - Not Employees
Canadian organizations, both public and private, have moved towards a greater reliance on outside providers for services traditionally supplied internally. Managers who had responsibility for employees now find themselves managing complex service contracts.
Customized Course - Designed for You!
To avoid service contract disasters, you need to become an effective Service Manager. This requires a whole new set of skills because of the business, legal and financial risks of these long term contracts. NECI has designed a course to directly address the challenges facing you.
Real Life Case Studies
This course uses practical and relevant case studies including:
- Preparing Service Level Agreements
- Using Carrots instead of Sticks
- Conflicts of Interest in Long Term Contracts
- Using Exit Clauses for Leverage
- Current Litigation
|
Role of the Service Manager
The Service Manager's role has expanded beyond simple contract administration.
You are the broker between users and providers. Your role now covers:
- Planning with users to identify needs
- Handling processes like EOI, RFI, RFQ and RFPs
- Negotiating with the top-rated provider
- Setting incentives and remedies
- Motivating suppliers to improve and innovate
- Monitoring performance and getting maximum value
- Dealing with staff changes and disputes with providers
- Exiting a relationship
- Evaluating results and outcomes
Emerging Trends, Tips and Best Practices
This course presents what is new, innovative and leading edge in service management in Canada. NECI brings examples of how other Canadian organizations are coping with the challenges of long term service contracts. |
Dates (click for details)
|
(next session to be announced)
|
|
This seminar is also available in-house.
|
